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Shipping Policy

At REFIT ANIMAL CARE, we understand the importance of delivering your products in the best condition and on time. Therefore, we take extra care in packing your orders with utmost care and have partnered with some of the most reputed transport partners to seamlessly deliver your products.

What shipping methods do you offer?
We offer only one method Prepaid.

What locations do you ship to?
We know that pet lovers are all over the place, so we ship to 16,000+ pin codes pan India.

Unfortunately, we don’t ship internationally yet.

How long will my delivery take?
The excitement of receiving a package knows no boundaries! That’s why at REFIT ANIMAL CARE, we do our best to make sure you receive your delivery ASAP. Orders are usually dispatched within 72hrs Monday to Sunday. Some products which are dispatched directly by our suppliers may have a longer dispatch time and this will be mentioned on each individual products page.

Orders within Delhi will be delivered within 5 days of placing the order and it takes up to 7-10 working days for orders to be delivered in other parts of India.

Please allow for a buffer for any delays in delivery by our transport partners which may be outside our control. Nonetheless, at REFIT ANIMAL CARE we have your back and will help you track the parcel and keep you updated.

Who will be delivering my order?
We team up with a range of reliable and trusted courier partners such as VRL Logistics, TCI Freight, and TCI Express. In some instances where there may be a remote Pincode, we may utilize the services of other transport partners, however, this will depend on a case-by-case basis.

For all orders, you will receive a tracking number for ease of tracking and you will also receive updates via email or text.

How do I cancel or change my order?
If you need help canceling your order, please email us at info@refitanimalcare.com or send us a WhatsApp on 72399 72499 with your order number. If we have already processed your order, we may not be able to cancel it. Please refer to our Returns Policy for more details.

If you need to change your shipping address once your order has been placed, please reach out to us as soon as possible. If the order has already fulfilled already, we will not be able to change the shipping address.

What if I have a delivery dispute?
If you have any delivery dispute, please email us at info@refitanimalcare.com or send us a WhatsApp on 72399 72499 with your order number and our customer experience team would be more than happy to assist.